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Frequently Asked Questions

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Is my personal information secure with RapidRefund? Yes, RapidRefund takes every possible precaution to keep your personal information secure. Several m...
Will I need to create a username and password? What if I forget my username and password? Yes, you will need to create a username and password in order to create an account. This login info ...
How does RapidRefund work? To get started with RapidRefund just create an account. Then allow our simple tax program to guide y...
Can I take a break and finish my return later? Of course, you can take as much time as you want to complete your return. If you feel like stopping,...
Is customer service available to help me complete my return? Yes, our customer service agents are standing by to answer your tax questions and help guide you thr...
Can I change my information once I’ve entered it? Yes, if you accidentally make a mistake entering information into the RapidRefund application it’s e...
Why should I e-file? E-filing is faster, easier, and more accurate than traditional paper filing. The IRS now encourages ...
Can I use RapidRefund even if I live and work abroad? Yes, the RapidRefund application is fully equipped to deal with taxpayers who live and work abroad, ...
Can I e-file both my federal tax return and my state tax return on RapidRefund? Yes, after you finish your federal return, the RapidRefund program will use that information to fill...
How long does it take to finish a return? How long it takes to finish your return depends on how quickly you proceed through the interview que...
How do I access my completed return? 24 hours after you complete your return, and our tax professionals have had an opportunity to review...
How do I access and send customer service messages? You can access customer service messages by logging in to your account and scrolling to the bottom o...
When will I receive my refund? Typically e-filers who request a direct deposit refund will get their money in less than 21 days, E-...
Does your site offer Refund Anticipation Loans (RALs)? No. Due to banking regulations, all online tax sites can no longer offer Refund Anticipation Loans. ...
What happens if my return gets rejected by the IRS? Don’t worry. Though it can be stressful, having your return rejected by the IRS is not the end of...
How do I contact the IRS or my state tax authority? If a problem arises after we file your return, you may have to call the IRS directly in order to ...

Free Live Chat & Email Support For Your Online Tax Return

We want to ensure that your tax refunds are done quickly and accurately. Log in to our tax refund application, and you'll see how easy it is to do taxes online with our system. We're ready to helping you get your federal refund or state tax refund. If you have any questions or concerns regarding your income tax refund, please e-mail us.

We're committed to helping people file taxes online, free from the usual hassle. Our dedication to helping get the highest federal tax refund has made us a recognized leader in tax refunds. We have many layers of support to make your tax refund experience easy.

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